CONSUMER COMPLAINT

CONSUMER COMPLAINT

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What is Consumer Complaint under Consumer Protection Act?

Consumer Protection Under CPA 2019
By NYAY SARTHI INDIA FILINGS

Key Definitions:
✓ Consumer: Purchaser of goods/services for personal use (excludes commercial buyers)
✓ E-commerce: Digital transactions of goods/services including digital products

Legal Remedies Available:

  1. Section 94 Safeguards

    • Protects against unfair e-commerce practices

    • Covers direct selling violations

  2. Legal Notice (Section 80)
    • 15-day mandatory response period
    • Must address:

    • Deficiency in service

    • Unfair trade practice

    • Refund/replacement claims

  3. Filing Consumer Complaint
    ✓ Drafted by our legal experts
    ✓ Filed in local District Commission
    ✓ Includes court fee deposit

Our End-to-End Services:
✔ Case evaluation & documentation
✔ Legal notice drafting & delivery
✔ Court representation

Transparent Fee Structure:
→ Single payment covers:

  • Advocate fees

  • Notice & petition costs

  • Court fee deposit

Act Now! Get justice within 30-60 days

Dishonour of Cheque

  • Legal Recourse for Dishonored Cheques (Section 138, NI Act)
    By NYAY SARTHI INDIA FILINGS

    Key Provisions:
    ✓ Offense Nature: Criminal & compoundable
    ✓ Punishment:
    • Up to 2 years imprisonment
    • Fine up to twice cheque amount
    • Both imprisonment & fine possible

    Legal Process Flow:

    1. Pre-Litigation Steps

      • Issue 15-day demand notice via lawyer

      • Allow repayment opportunity

    2. Filing Complaint
      • Before Magistrate within 30 days of cause of action
      • Submit:

      • Original cheque

      • Return memo from bank

      • Legal notice proof

    3. Bail Provisions
      ✓ Bailable offense
      ✓ Requires surety/bond submission
      ✓ Magistrate decides bail terms

    Our End-to-End Support:
    ✔ Demand notice drafting & delivery
    ✔ Complaint preparation & court filing
    ✔ Bail application assistance

    Critical Timelines:
    → 15-day repayment window after notice
    → 30-day filing deadline post cause of action

    Act Immediately if Cheque Bounces!

Notice:

Critical Steps for Cheque Bounce Cases (Section 138 NI Act)
By NYAY SARTHI INDIA FILINGS

1. Prerequisites for Legal Action
✓ Cheque must bounce due to:

  • Insufficient funds OR

  • Account closure OR

  • Signature mismatch

2. Mandatory Timelines
• Step 1: Issue legal notice within 30 days of bounce
• Step 2: Allow 15-day window for payment
• Step 3: File complaint within 30 days of notice expiry

3. Consequences of Non-Payment
→ Criminal complaint under Section 138
→ Punishable with:

  • Jail term (up to 2 years)

  • Fine (up to 2x cheque amount)

Our Rapid Response Service:
✔ Same-day notice drafting
✔ Evidence preservation guidance
✔ Court representation

Act Within 30 Days or Lose Rights!

Applicable Court Fees

Cheque Bounce Case Court Fee Structure
By NYAY SARTHI INDIA FILINGS

Fee Calculation as per NI Act:

  1. For Cheques ≤ ₹1 Lakh
    ✓ 5% of cheque amount
    ✓ Minimum: ₹200

  2. For Cheques (₹1-5 Lakhs)
    • ₹5,000 (base) + 4% of excess amount
    • Example: ₹3L cheque = ₹5,000 + 8,000 = ₹13,000

  3. For Cheques > ₹5 Lakhs
    ✓ ₹21,000 (base) + 3% of excess
    ✓ Maximum Cap: ₹1.5 lakh
    Illustration: ₹10L cheque = ₹21,000 + 15,000 = ₹36,000

Our Transparent Pricing:
✔ Legal notice: ₹1,500
✔ Complaint drafting: ₹3,000
✔ Court fee submission support

Act Now! Delays risk case dismissal